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Online Help
What is
the lead-time on generators?
Our generators our unique handcrafted kinetic sculptures. Each one is
built specifically for its owner. Lead times are typically 10-20
days. We will confirm your order immediately and also included an
estimated ship date.
How
are the generators shipped?
We ship our generators domestically via FedEx or UPS ground service.
You have a choice of two different methods of packing. We can
completely assemble the generator and package it in a customized
rigid shipping box, or we can ship the generator partially assembled
in three major assemblies packaged inside a cardboard carton.
If you choose the fully assembled method, we will completely assemble
your generator and place it in a custom wood crated for shipping.
There is an additional cost for this as the shipping crate ads to the
total weight of the shipment and we will also issue a call tag to
have the empty crate returned back to Electrostatic Arts. You may
also consider purchasing this crate if you plan on transporting your
generator on a regular basis. Complete details on the cost of this
shipping method are available in the Generator options section of
this website.
If you choose the normal shipping method, we will ship your generator
partially assembled. The frame, the discs and for some models the
charge collectors and discharge electrodes are shipped as separate
assemblies. It takes about ten minutes to assemble the generator
using only simple hand tools.
Is
shipping insurance available for the
generators?
Yes. Shipping insurance is highly recommended. Although we have
shipped many of these generators and have had no issues with shipping
damage, remember these are precision scientific instruments that are
of substantial value. Shipping insurance is inexpensive compared to
the value of the generator. See our Generator options section for
more details on the cost of shipping insurance.
Can
Electrostatic Arts ship to destinations outside of the United
States.
Yes. And we do on a regular basis. We will work directly with you to
choose the most cost-effective shipping method. We will also take
care of completing all of the customs forms as well. Contact us
directly for more information on international shipments.
What
is the warranty on Electrostatic Arts
instruments?
Our warranty policy is rather simple. All Electrostatic Arts products
are warranted for life, and this warranty is completely transferable.
If your apparatus should ever fail to perform because of a defect in
materials or workmanship, return it to Electrostatic Arts and we will
repair or replace it at our cost. Please contact us prior to
returning any apparatus for warranty.
Does
Electrostatic Arts guarantee my
satisfaction?
Yes. Our customer's satisfaction is of utmost importance to us. If
you are not completely satisfied with any of our apparatus, you may
return them to us within 10 days of receiving them for a complete
refund of the purchase price. We cannot refund third party charges
related to transportation or shipping.
I
don't see the exact generator I would like in your product line. Does
Electrostatic Arts build custom generators to a customer's
specifications?
Yes. We do this on a regular basis. If there is a generator design
that you have in mind but do not have the time or tooling to
construct it yourself, we will gladly work with you to make certain
we can turn your ideas into a reality. If you have completed shop
drawings we can work from those to develop a fixed cost of completing
the generator. If not we can work with you on developing your ideas
into a design, and the costs involved in completing that design.
Special orders and/or orders for custom-built items will be
acknowledged with a 50% down payment. Remaining balance is to be paid
in full prior to shipping. All pricing is agreed upon prior to
project start, and is confirmed by written order acknowledgement.
We have a very well equipped and well stock laboratory that can
successfully complete any design in any size you wish. Let us build
your masterpiece as you have imagined it.
Is
your website secure?
Yes. You may rest assured that any and all information that you
transmit during the course of an online transaction is encrypted and
on a secure server. You may see this by viewing the small lock icon
on the status bar of your browser window. If you have any
reservations about completing an online transaction, we invite you to
contact us via phone or fax and we will be glad to work with you
using traditional telecommunication methods for completing your
transaction.
What
do you do with my information that I may give when I sign your
guestbook?
The information that you leave in the guestbook is exclusively for
our use. We use this information to track our advertising and
marketing efforts effectiveness, as well as to keep in contact with
customers, prospective customers, interested parties and friends.
Please be assured that we never transfer any of this information to
any third party.
Is
there any precautions that I should take when operating Electrostatic
Arts' apparatuses?
There are a few things you should be aware of prior to the
operation of any high voltage apparatus. Electrostatic generators are
capable of generating many thousands of volts. Never come near or in
contact with any part of the charge collectors, electrodes or discs
while operating the generator. Do not operate in any environment with
flammable gases, liquids or solids present. Do not operate in the
presence of people with a heart pacemaker. Children should never be
allowed to operate generators without competent adult
supervision.
Leyden jars are capable of storing significant amounts of electrical
energy. Glass Leyden jars have a tendency to build up an electrical
charge when left idle for extended periods of time. Always completely
discharge all Leyden jars using a proper discharge tool before
handling them. Children should never be allowed to handle Leyden jars
without competent adult supervision.
If you are unfamiliar with the operation of high voltage
electrostatic apparatus, please seek instruction and supervision from
a competent individual experienced in the proper use of these
instruments.
Electrostatic Arts' liability is limited to the value of the
apparatus.
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